Providing the Highest Quality In-Home Care
By Maggie Caldwell
Do you, or does a senior close to you, want to remain living at home but needs some level of care? How do you find someone you like and trust to come into your home? Safe At Home Senior Care, a well-established local Diamond Certified business, is here to help – and they’re just one phone call away.
“Many seniors want to remain in their own home as opposed to an assisted-living facility but cannot do so safely without the assistance of other people,” says Director Ryan Colligan. “For example, of our seniors clients need reminders to take medications, meals prepared, or transportation. We provide all of that and more; we can provide round-the clock care 24 hours a day 7 days a week or short term respite care that’s just 3-4 hours a day once a week.”
Ryan knows that it’s usually not easy to ask for and arrange in-home care. “It’s such a personal service we’re offering,” he said. “We want our clients to feel good and feel safe at home; it makes life so much easier when they do.” So the policies and procedures established at Safe At Home Senior Care all “best practices” that help guaranteed the highest quality of in-home care.
Professional Caregivers
The caregivers are the heart of the service. “We look for people who look at this profession as a career, not a short-term stop,” said Ryan. “As a result, most of our caregivers are more mature, with experience; many have had the experience of caring for their own parents or loved ones. Our core business is providing quality care, so we hire caring, compassionate people.”
Each caregiver at Safe At Home Senior Care is screened in a comprehensive hiring process, and each one is bonded and insured. Ryan and his team draw on a large pool of certified caregivers to work with their clients. “It’s such a personal service we’re offering, so we really make a concerted effort to match our caregivers with our clients based not only on their abilities but on their personalities as well. We understand that seniors feel safe and comfortable with the people caring for them in their homes, so getting that fit right is important. It makes life so much easier when a senior and his or her caregiver enjoy spending time together.”
Coordinated Care
Because Safe At Home Senior Services falls into the non-medical category of in-home care, they often partner with other agencies. Ryan explains, “When seniors need services we can’t offer, we’re able to work with partner agencies like the Visiting Nurse Association and Hospice.”
The procedures at Safe At Home Senior Care guarantee smooth and consistent communication between caregiver and the medical team. “We keep a Care Binder in each home that contains detailed records of what goes on in the house during each visit. It also contains pertinent medical information that can be useful for Doctors and Nurses in the event of a medical emergency.” For example, medications and meals are all recorded, providing a level of detail is important in guaranteeing the safe and high-quality care.
Their sophisticated scheduling system is another piece in the quality service being offered “Our telephony software allows our office staff to know when our caregivers are arriving and leaving shifts with our clients. The caregiver calls from the client’s phone upon arrival and again when leaving. We have two full-time schedulers who oversee the system. Our scheduling software allows us to avoid situations where a client is left alone at home without help.”
Diamond Certified Business
Safe at Home Senior Care holds the prestigious Diamond Certification. Diamond Certified is an independent, third-party rating corporation that conducts randomized customer reviews to quantify customer satisfaction levels from former and existing clients. The Diamond Certified Rating is only awarded to the highest-rated businesses. A Diamond Certification symbolizes highest quality, customer partnership, trust, pride, and satisfaction. “My step-father, Steve Glenn was very excited when we first earned the Diamond Certification,” said Ryan. “This is the fourth year in a row we’ve earned the certification. It’s a testament to our commitment of providing excellent customer service.”
Give The Gift of In-Home Care
This holiday season, you can give the senior close to you the gift of in-home care. For the first time, Safe At Home Senior Care is offering gift certificates for any amount. “For just over $100, you can give five hours of in-home help,” Ryan explains. There’s no commitment involved; it can be a one-time service, help to pay for existing care, or the beginning of new care. Safe At Home Senior Care is here to serve you.
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Safe At Home Senior Care offers 24-hour phone assistance; call them at 831-462-3500, or visit their website for more information at www.safeathomeseniorcare.com. Their offices are located at 820 Bay Avenue, Suite 101, Capitola, CA 95010 and are open Monday – Friday from 8AM – 5PM. Safe At Home Senior Care guarantees all caregivers are bonded, insured, and covered by workers’ compensation insurance, they have clean criminal backgrounds and driving records, and can be replaced any time upon request. Safe At Home Senior Care accepts Visa and MasterCard and works with long-term care insurance companies.